We are here to help. Whether you have a question about the platform, need assistance with a booking, or want to report an issue, please reach out using any of the methods below.
Email: support@freightbridge.com.au
Response time: We aim to respond to all enquiries within 1 business day.
FreightBridge Pty Ltd
ACN 701 627 296 · ABN 52 701 627 296
Sydney, Australia
Registered office as recorded on the ASIC register.
For questions about payments, refunds, escrow, or carrier payouts, email support@freightbridge.com.au with your booking reference number.
To lodge or respond to a dispute, use the dispute feature in your dashboard. For escalations, email us with the dispute reference number.
For privacy-related enquiries, data access requests, or to exercise your rights under the Australian Privacy Principles, email support@freightbridge.com.au. See our Privacy Policy for full details.
For legal matters or service of legal documents, email support@freightbridge.com.au with the subject line "Legal".
If you are unable to resolve an issue through our support channels, you may contact the following organisations:
Office of the Australian Information Commissioner (OAIC)
For privacy complaints: www.oaic.gov.au | 1300 363 992
Australian Competition and Consumer Commission (ACCC)
For consumer rights: www.accc.gov.au | 1300 302 502
NSW Fair Trading
For fair trading: www.fairtrading.nsw.gov.au | 13 32 20